Return & Refund Policy

At Agiki, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it in accordance with the policy below.

Website: Agiki
Contact Us: Contact Us

1. Return Period

We accept eligible returns within 14 days of the date your order is delivered.

To be eligible for a return, you must contact us within 14 days of receiving your order and follow the return instructions provided by our customer service team.

2. Return Conditions

To qualify for a return, products should generally:

• Be unused and in their original condition.
• Be returned with original packaging, tags, and accessories where applicable.
• Not show signs of damage, misuse, alteration, or excessive wear.
• Include the original order information or other proof of purchase.

We reserve the right to refuse a return if the product does not meet the applicable return requirements.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where appropriate, clear photographs or other information showing the issue. We will review the request and, if the claim is approved, may offer a replacement, return, or refund as appropriate.

4. How to Request a Return

To request a return:

1. Contact Agiki through our Contact Us page, email, phone, or Live Chat.
2. Provide your order number and the reason for your return.
3. Wait for our customer service team to provide return instructions.
4. Package the item securely and follow the provided return instructions.
5. Send the package using the return method provided by our team.

Please do not send products to our business address unless our customer service team specifically instructs you to do so.

5. Return Processing

Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.

Approved returns are generally processed within 3 business days after the returned item is received and inspected.

You will receive confirmation once your return has been processed.

6. Refunds

If your return is approved, your refund will generally be issued to the original payment method used for the purchase.

After we process your refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

7. Return Shipping Costs

Unless otherwise required by applicable law or the return is due to our error, customers may be responsible for return shipping costs.

If you received a damaged, defective, or incorrect item, please contact us before returning it so we can provide appropriate instructions.

8. Non-Returnable Items

Certain products may not be eligible for return due to their nature, condition, hygiene considerations, customization, or other applicable restrictions.

Any product-specific return restrictions will be communicated on the product page or at the time of purchase where applicable.

9. Exchanges

If you would like to exchange an item, please contact our customer service team. Exchanges may depend on product availability and the condition of the returned item.

Where an exchange is unavailable, we may offer an eligible refund instead.

10. Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has entered processing, been shipped, or otherwise been fulfilled.

11. Refund Delays

If your refund has been approved and you have not received it within a reasonable period, please first check with your bank or payment provider.

If you still cannot locate the refund, contact us and provide your order information so we can assist you.

12. Policy Changes

Agiki reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.

Your return rights will be determined by the policy applicable to your purchase, subject to any rights provided by applicable law.

13. Contact Us

For return, refund, or exchange questions, please contact us:

Agiki
Website: agiki.shop
Contact Us: Contact Us
Phone: +1 405 590 0516
Email: support@agiki.shop
Location: 15163 Sardis Cemetery Road, Clayton, OK 74536, United States
Business Hours: 09:00 AM–05:00 PM, Monday–Friday, USA Time